Refund Policy

Our Guarantee

We stand behind the scope agreed in your written project agreement. If we fail to deliver what was promised in that agreement, you are entitled to a refund for the undelivered portion of the work, as detailed below.

Deposit Refunds

Deposits are refundable in full if you cancel before we begin work on your project. Once design or development work has started, the deposit becomes non-refundable, as it covers time already spent.

Mid-Project Cancellation

If you cancel after work has begun but before completion, you will be invoiced for work completed to date (based on the agreed milestones in your project agreement), and any remaining balance you've paid beyond that will be refunded.

After Launch

Once a website is delivered, approved, and launched, payments for that project are final and non-refundable, since the contracted work has been completed. Post-launch issues covered under your support window will be fixed at no extra cost.

How To Request a Refund

Email Contact@apexwebexpert.com with your project details and the reason for the request. We will respond within 2 business days.